Book
Crucial conversations : tools for talking when stakes are high
Record details
- ISBN: 9780071401944 (alk. paper)
- ISBN: 0071401946 (alk. paper)
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Physical Description:
print
xv, 240 p. : ill ; 23 cm. - Publisher: New York : McGraw-Hill, c2002.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Ch. 1. What's a Crucial Conversation? And Who Cares? -- Ch. 2. Mastering Crucial Conversations: The Power of Dialogue -- Ch. 3. Start with Heart: How to Stay Focused on What You Really Want -- Ch. 4. Learn to Look: How to Notice When Safety Is at Risk -- Ch. 5. Make It Safe: How to Make It Safe to Talk about Almost Anything -- Ch. 6. Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt -- Ch. 7. State My Path: How to Speak Persuasively, Not Abrasively -- Ch. 8. Explore Others' Paths: How to Listen When Others Blow Up or Clam Up -- Ch. 9. Move to Action: How to Turn Crucial Conversations into Action and Results -- Ch. 10. Putting It All Together: Tools for Preparing and Learning -- Ch. 11. Yeah, But: Advice for Tough Cases -- Ch. 12. Change Your Life: How to Turn Ideas into Habits. |
| Target Audience Note: | All Ages. |
Search for related items by subject
| Subject: | Interpersonal communication Interpersonal relations |
Available copies
- 1 of 1 copy available at Camosun College Library.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Lansdowne Library | BF 637 C45 C78 2002 (Text) | 26040002964761 | Teaching & Learning | Volume hold | Available | - |
