Book
Difficult conversations : how to discuss what matters most
Record details
- ISBN: 9780143118442
- ISBN: 97801402885210 (previous pbk.)
- ISBN: 9780670883394 (hc)
- ISBN: 014028852X (previous pbk.)
- ISBN: 0670883395 (hc)
- ISBN: 0143118447 (UK-B Format Paperback)
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Physical Description:
print
xv, 315 p. ; 20 cm. - Publisher: Penguin New York : Penguin Group (USA) Incorporated.
Content descriptions
| Formatted Contents Note: | Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
| Restrictions on Access Note: | Available for distribution in: USA |
| Target Audience Note: | Trade Penguin Group (USA) Incorporated |
Search for related items by subject
| Subject: | Interpersonal communication Interpersonal communication -- Case studies |
Available copies
- 1 of 1 copy available at Camosun College Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Lansdowne Library | BF 637 C45 S78 2010 (Text) | 26040002965115 | Main Collection | Volume hold | Available | - |
