Empathy.
Record details
- ISBN: 1633693252
- ISBN: 9781633693258
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Physical Description:
ix, 134 pages ; 18 cm.
print - Publisher: Boston, Massachusetts : Harvard Business Review Press, [2017]
- Copyright: ©2017
Content descriptions
Formatted Contents Note: | What is empathy? / Daniel Goleman. And why it's important -- Why compassion is a better managerial tactic than toughness / Emma Seppala. An angry response erodes loyalty and trust -- What great listeners actually do / Jack Zenger and Joseph Folkman. Understand the other person's emotions -- Empathy is key to a great meeting / Annie McKee. Grasp the conflicts in the group -- A process for empathetic product design / Jon Kolko. A focus on people -- How Facebook uses empathy to keep user data safe / Melissa Luu-Van. Understand the people you're protecting. It's harder to empathize with people when you've been in their shoes / Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren. You have to work harder to focus on their needs -- Becoming more powerful makes you less empathetic / Lou Solomon. Ask for feedback to stay down to earth -- The limits of empathy / Adam Waytz. It's exhausting -- What the Dalai Lama taught Daniel Goleman about emotional intelligence -- An interview with Daniel Goleman by Andrea Ovans. |
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Subject: | Empathy Management |
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Available copies
- 1 of 1 copy available at Camosun College Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
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Interurban Library | BF 575 E55 E45 2017 (Text) | 26040003370067 | Main Collection | Volume hold | Available | - |