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Conducting the reference interview : a how-to-do-it manual for librarians  Cover Image Book Book

Conducting the reference interview : a how-to-do-it manual for librarians

Summary: "This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--

Record details

  • ISBN: 9780838917275
  • ISBN: 0838917275
  • Physical Description: print
    xx, 320 pages ; 28 cm.
  • Edition: Third edition.
  • Publisher: Chicago : ALA Neal-Schuman, 2019.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Subject: Reference services (Libraries)
Electronic reference services (Libraries)
Interviewing

Available copies

  • 1 of 1 copy available at Camosun College Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Holdable? Status Due Date Courses
Lansdowne Library Z 711 R64 2019 (Text) 26040003359151 Reference - Research Desk Volume hold Available -

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