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Customer first : a mindset that spells success in today's world
Book
Book
| Call number: | HF 5415.5 M86 2022 | ||||||||
| Publisher: | New Delhi, India : SAGE Publications India, 2022. | ||||||||
| ISBN: | 9789354794353 | ||||||||
| Phys. Desc.: | xxvi, 244 pages ; 22 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
Book
Book
| Call number: | HF 5415.5 F583 2017 | ||||||||
| Publisher: | Wayne : Career Press, 2017. | ||||||||
| ISBN: | 9781632651174 | ||||||||
| Phys. Desc.: | 238 pages : illustrations ; 21 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
The right words at the right time
Video
Video
| Call number: | HF 5415.5 R54 2013 | ||||||||
| Publisher: | Seatle, Wash : Media Partners ; c2013. | ||||||||
| Edition: | Business version. | ||||||||
| Phys. Desc.: | 1 videodisc (14 min.) : sd. col. ; 4 3/4 in. + CD-ROM | ||||||||
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1 of 1 copy available at Camosun College Library.
The customer loyalty loop : the science behind creating great experiences and lasting impressions
Book
Book
| Call number: | HF 5415.525 F54 2017 | ||||||||
| Publisher: | Wayne, NJ : Career Press, [2017] | ||||||||
| ISBN: | 9781632650665 (Paper) | ||||||||
| Phys. Desc.: | 240 pages : illustrations ; 21 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression
Book
Book
| Call number: | HF 5415.525 C88 2016 | ||||||||
| Publisher: | Wayne, NJ : The Career Press, Inc., [2016] | ||||||||
| ISBN: | 9781632650238 (paperback) | ||||||||
| Phys. Desc.: | 256 pages : illustrations ; 23 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
The customer service survival kit : what to say to defuse even the worst customer situations
Book
Book
| Call number: | HF 5415.5 G3468 2013 | ||||||||
| Publisher: | New York : AMACOM American Management Association, 2013. | ||||||||
| ISBN: | 9780814431832 (pbk.) | ||||||||
| Phys. Desc.: | xvi, 189 pages ; 23 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
B2B data-driven marketing : sources, uses, results
Book
Book
| Call number: | HF 5415.5 S84 2016 | ||||||||
| Publisher: | Chicago, IL : Racom Communications, [2015] | ||||||||
| ISBN: | 9781933199177 (Cloth) | ||||||||
| Phys. Desc.: | xiv, 279 pages : illustrations ; 24 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
Amaze your customers! creative tips on winning and keeping your customers
E-book
E-book
| Publisher: | London : Kogan Page, 2006. |
| Phys. Desc.: | xi, 144 p. |
| Electronic resource: | An electronic book accessible through the World Wide Web; click to view |
Be your customer's hero : real-world tips & techniques for the service front lines
Book
Book
| Call number: | HF 5415.5 T664 2015 | ||||||||
| Publisher: | New York : AMACOM American Management Association, 2015. | ||||||||
| ISBN: | 9780814449059 (pbk.) | ||||||||
| Phys. Desc.: | xii, 244 pages ; 23 cm | ||||||||
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1 of 1 copy available at Camosun College Library.
The guest treat your customer like a guest in your home
DVD
DVD
| Call number: | HF 5415.5 G84 2008 | ||||||||
| Publisher: | Seattle, Wash. : Media Partners Corp. ; c2008. | ||||||||
| Edition: | 2nd ed. | ||||||||
| Phys. Desc.: | 1 videodisc (ca. 16 min.) : sd., col. with b&w sequences ; 4 3/4 in. + 1 CD-ROM | ||||||||
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1 of 1 copy available at Camosun College Library.
