Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities

Evenson, Renee 1951- (Author).

Summary: There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations.

Record details

ISBN: 9780814432983 (pbk.)
Physical Description: print
ix, 225 pages ; 23 cm
Publisher: New York : AMACOM, [2014]

Content descriptions

Formatted Contents Note:

Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.

Search for related items by subject

Subject:

Problem employees
Personnel management
Interpersonal relations
Interpersonal conflict
English language -- Terms and phrases

Available copies

2 of 2 copies available at Camosun College Library.

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0 current holds with 2 total copies.

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Location	Call Number / Copy Notes	Barcode	Shelving Location	Circulation Modifier	Holdable?	Status	Due Date	Courses
Interurban Library	HF 5549.5 E42 E936 2014 (Text)	26040003000623	Main Collection		Volume hold	Available	-
Lansdowne Library	HF 5549.5 E42 E936 2014 (Text)	26040003218936	Main Collection		Volume hold	Available	-

Location

Call Number / Copy Notes

Barcode

Shelving Location

Circulation Modifier

Holdable?

Status

Due Date

Courses

Interurban Library

HF 5549.5 E42 E936 2014 (Text)

26040003000623